Customer Service - Sales Admin Specialist M/F/X

 Are you capable of contributing to a seamless customer experience in the Customer Contact Centre? Are you skilled at developing meaningful relationships with customers?. Are you prepared to take ownership of customer journeys and deliver a best-in-class level of service? 

Then Hager Group is the place for you!  

We are looking for our future Customer Contact Centre Agent  M/F/X based in Telford, Shropshire 

Your mission

As the face of our Customer Contact Centre, in order to ensure a seamless and exceptional customer experience, your role will involve developing meaningful relationships with our customers, taking ownership of their journeys with us, and providing a best-in-class level of service.

 Your duties will include to : 

• Serve as the primary point of contact for customer inquiries and issues : Handle all inbound calls and emails, ensuring efficient and accurate responses to customer inquiries.
• Collaborate with internal and external sales teams to process sales orders and maintain alignment with company standards.
• Perform administrative duties promptly and professionally, adhering to Health & Safety and company quality standards.
• Develop a strong understanding of all Hager products through self-learning and training, ensuring knowledgeable customer support.
• Build and maintain excellent relationships with internal stakeholders to enhance overall customer satisfaction. 

Your profile 

With a relevant experience in this area of competencies, you will have a:

• Demonstrated ability to excite and engage customers by providing exceptional service.
• Strong ability to collaborate with internal teams and communicate effectively with customers and colleagues.
• Proven ability to drive for results, take action, and adapt to changing situations.
• Capability to drive engagement, inspire others, and demonstrate courage in decision-making.
• Ability to manage ambiguity, drive vision and purpose, and contribute to the strategic direction of the Customer Contact Centre.

Our offer  

At Hager Group you can expect a rewarding job in terms of both the tasks and responsibilities given to our employees, all within a motivated team.  

In an international environment focused on innovation, we offer you a rich integration program, a fair remuneration package and training in line with your expectations and those of the Group.  

Your challenge  

Seize your chance and join our teams!  

Together, let's shape the electrical world of tomorrow.  

Join one of the 10 most attractive French companies in our sector: Recognized employer (hagergroup.com).