Customer Service - Sales Admin Specialist 1

Why join the Customer Service department?

Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience.    

Joining our Team means taking part in an adventure where you'll be a key player in our success. You'll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It's a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success.    

As a Customer Service - Sales Admin Specialist M/F/X you will report to the Customer Service Team Leader in the Customer service department based in Telford  for a Permanent contract.

What you will do? 

As the face of our Customer Contact Centre, in order to ensure a seamless and exceptional customer experience, your role will involve developing meaningful relationships with our customers, taking ownership of their journeys with us, and providing a best-in-class level of service. 

• Serve as the primary point of contact for customer inquiries and issues : Handle all inbound calls and emails, ensuring efficient and accurate responses to customer inquiries. 

• Collaborate with internal and external sales teams to process sales orders and maintain alignment with company standards. 

• Perform administrative duties promptly and professionally, adhering to Health & Safety and company quality standards. 

• Develop a strong understanding of all Hager products through self-learning and training, ensuring knowledgeable customer support. 

• Build and maintain excellent relationships with internal stakeholders to enhance overall customer satisfaction.  

What about you?  

With a relevant experience in this area of competencies, you will have a: 

• Demonstrated ability to excite and engage customers by providing exceptional service. 

• Strong ability to collaborate with internal teams and communicate effectively with customers and colleagues. 

• Proven ability to drive for results, take action, and adapt to changing situations. 

• Capability to drive engagement, inspire others, and demonstrate courage in decision-making. 

• Ability to manage ambiguity, drive vision and purpose, and contribute to the strategic direction of the Customer Contact Centre. 

What we offer?

• Personalized onboarding experience program designed to make your first days smooth
• Opportunities to learn and grow through Hager Group's awarded Hi University. 
• Internal career opportunities, over 25% of our recruitments are through internal mobility

• Pension Scheme and Life Assurance cover 

• Annual Bonus 

• Cycle to work scheme 

• Outstanding working environment

What are the recruitment stages? 

• Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
• You will be invited for a first interview with the hiring manager & the recruiter 
• A second Interview will be then organized with the N+2 & the HR manager

Our success relies on collective energy. Apply now and power up your future with us!