IT End User Service Director
Description:
As a IT End User Service Director you will report to the D&I Senior Director Operations & Security based in Obernai (France) or Blieskastel (Germany) for a Permanent contract.
What You Will Do ?
- Oversee Level 1–3 support, service desk, and asset management
- Drive adoption of digital collaboration tools (M365, Windows, Adobe…)
- Lead vendor strategy and contract negotiations
- Manage and develop international support teams
- Implement ITSM best practices and governance
What About You?
- 10+ years of IT service management experience in international environments
- Strong command of ITIL, digital workplace technologies, and sourcing strategy
- A strategic, hands-on leader who builds effective, multicultural teams
- Excellent communication, customer focus, and problem-solving mindset
- Fluent English (C1+); additional languages welcome
What we offer?
- Personalized onboarding experience program designed to make your first days smooth
- Opportunities to learn and grow through Hager Group's awarded Hi University.
- Internal career opportunities, over 25% of our recruitments are through internal mobility
What are the recruitment stages?
- Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
- You will be invited for a first interview with the hiring manager & the recruiter
- A second Interview will be then organized with the N+2 & the HR manager
Our success relies on collective energy. Apply now and power up your future with us!