Technical Trainer
Description:
As a Technical Trainer you will report to Distric Sales Manager in the department based in Queensland for a permanent contract.
The Technical Trainer provides technical support to internal and external stakeholders as well as effective sales enablement through the training of staff and customers. You also are a first point of contact in the resolution of quality issues. This role is pivotal to the execution of effective knowledge management and continuous improvement of the technical competency of sales representatives.
Your mission
- Maintain technical competency through ongoing product familiarisation and collaboration with market managers in relation to specifications and product applications
- Be a first point of contact for technical queries for staff and customers
- Maintain application competency through ongoing regulation, rules and standards familiarisation ensuring deep, intimate knowledge of Service & Installation and Wiring rules including evolution of changes to these rules
- Identify and determine how a product fault occurs, compliance issues, installation faults versus product faults
- Maintain relations with regulatory representatives (ESV, OTR (SA)), inspectors & inspector bodies (Institute of Inspectors – particularly for Victoria), power authorities, standards committee members where appropriate
- Provide critical review of warranty claims and work with market managers to resolve sales risks
- Develop & maintain onboarding training plan for new sales staff and implement training programs with internal and external stakeholders
- Collaborate with Market Managers and Product Specialists to develop effective training tools
- Develop & maintain professional and customer service approach to all technical and application queries through ongoing feedback
- Collaborate with Marketing team to ensure ongoing learning of technologies and products new and existing, their application, features and benefits
- Share and educate Project services team and value adders on product applications, product limitations, and after sales issues
- Utilise CRM to document customer related technical or product issues
- Build and maintain a technical knowledge database
Your profile
- Qualified A Grade Electrician
- A minimum of 10 years' experience
- Expertise in Commercial and Residential applications
- Strong organizational skills as well as time management to ensure a successful collaboration
- Customer-orientation and customer service approach
- Analytical skills and attention to detail
- Strong presentation skills and the ability to convience and educate
- Focus on continuous imporvement
- CRM knowledge
What we offer?
- Personalized onboarding experience program designed to make your first days smooth
- Opportunities to learn and grow through Hager Group's awarded Hi University.
- Internal career opportunities, over 25% of our recruitments are through internal mobility
What are the recruitment stages?
- Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
- You will be invited for a first interview with the hiring manager & the recruiter
- A second Interview will be then organized with the N+2 & the HR manager
Our success relies on collective energy. Apply now and power up your future with us!