Business Process Manager Customer Centricity (m/f/d)


Customer Relationship Management inspires you? You would like to work on international projects and help shape the electrical world of tomorrow in a family-owned company?


Apply at Hager Group!


We are currently looking for our future Business Process Manager Customer Centricity (m/f/d) based in Blieskastel, Obernai or Paris for a permanent contract.



  • Employ methods to discover, model, analyze, measure, improve and optimize business strategy and processes.
  • Collaborate with the Customer Centricity stream, across the Functions and with all Business Process Managers in view of analyzing existing workflows and identifying opportunities for automation & improvement
  • Define and deploy effective standard operating processes across, functions and market levels in alignment with applicable laws and regulations.
  • Proactively organize workshops with the Markets and the Functions to identify improvements in the information systems and the existing processes
  • Drive adoption to standard ways of working across the Sales & Marketing organizations, train employees to new procedures or processes and make sure they use them correctly
  • Closely collaborate with our Product and Business Owners to ensure that the tool landscape is in line with processes
  • Define, track and monitor meaningful KPIs to measure processes adoption and performance
  • Identify, assess, and mitigate risks associated with sales & marketing processes.
  • Ensure compliance with regulations and maintain comprehensive documentation.
  • Examples of processes that could be in scope of the role: E2E lead management, E2E Campaign management, Marketing planning, Marketing Activation, CRM, etc.



  • Successfully completed business degree.
  • Min 3-5 years in Business Process Management
  • Strong affinity with marketing, innovation, and customer intelligence topics, preferred experience within a Customer-Centricity program
  • Deep expertise of Lean (Process mapping, Problem Solving)
  • Strong understanding of Agile methods e.g. Scrum, SaFe
  • Strong business acumen and ability to engage with senior stakeholders
  • Excellent written and verbal communication skills
  • Self-starter with a can-do mentality
  • Exquisite Analytical skills and knowledge of analytical tools
  • Fluency in English is required, further language skills desirable (French and/or German is a plus)
  • Intercultural sensitivity and willingness to travel.


Our offer

You can expect a position with responsibility and variety in an international and innovative environment and motivated team. We offer intensive integration, an attractive and fair compensation as well as internal and external training.


Your challenge

Take your future chance and convince us. You can upload your application easily in our Groupwide application management system. Please use the opportunity of the online application, 10 minutes are enough! We are available in advance for your specific questions.