Sales Administration Specialist

Why join the Customer Service department?

Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience.      

Joining our Team means taking part in an adventure where you'll be a key player in our success. You'll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It's a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success. 

As a Sales Administration Specialist you will report to [N+1 Jobtitel] in the Customer Service department based in Telford  for a Permanent contract.

What you will do ?

• Process debit notes and return claims in line with internal policies and timelines.
• Investigate discrepancies and liaise with sales, finance, and customer care teams.
• Participate in meetings to resolve outstanding claims collaboratively.
• Ensure accurate records and documentation for each request.
• Adhere to company quality, safety, and environmental policies.

What about you ?

• You have experience in customer service, credit, or issue resolution.
• You are detail-oriented and well-organized.
• You have excellent communication and collaboration skills.
• You are solution-driven and resilient when facing challenges.
• You have a good command of internal tools and follow structured processes.

What we offer?

• Personalized onboarding experience program designed to make your first days smooth
• Opportunities to learn and grow through Hager Group's awarded Hi University. 
• Internal career opportunities, over 25% of our recruitments are through internal mobility

What are the recruitment stages? 

• Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
• You will be invited for a first interview with the hiring manager & the recruiter 
• A second Interview will be then organized with the N+2 & the HR manager

Our success relies on collective energy. Apply now and power up your future with us!