Quality and Customer Experience Manager

Why Join the High Current Project Business?

Our High Current Project Business represents a brand-new, strategic business area that Hager Group is diving into to meet growing demand. This role offers a unique chance to shape the future of quality standards in high-current power distribution solutions. Joining this team means becoming part of an innovative business line that is crucial to our expansion strategy, with projects that range from advanced building solutions to industry and infrastructure applications. You’ll work with Hager’s cutting-edge range of power distribution systems (800–4000A) designed to support safe and efficient energy distribution with in-house developed switchgear and protective devices.

We are looking for our future Quality and Customer Experience Manager to be based in Blieskastel (Saarbrücken, Germany) or Porcia (Pordenone, Italy) on a permanent contract, reporting directly to the Quality Development Senior Director/Vice President Special Missions MDS, & Project Business.

Your Mission

As the Quality Development Manager, you will:

• Lead the Development Quality Organization for Project Business to meet key objectives, by building an efficient quality structure, assessing and implementing operational needs as the high-current project business evolves.
• Define and implement quality processes tailored to this new strategic business area, ensuring compliance with relevant critical certifications standards  (e.g., IEC 61439-1, IEC TS63107).
• Drive customer satisfaction by analyzing and addressing feedback, improving product quality and service standards.
• Manage crisis situations and coordinate with engineering teams for rapid issue resolution.
• Collaborate with internal and external partners, ensuring top-notch quality management from product inception through delivery.

What You Bring

• An entrepreneurial mindset with a proactive approach, fostering engagement with both internal stakeholders and external clients & partners.
• Proven leadership with analytical skills, resource and budget management experience, and the flexibility to adapt and evaluate evolving project needs.
• Educational background in engineering or a related field, with experience in panel building, protection/enclosure systems, power switchgear, and controlgear assemblies.
• Strong expertise in quality processes, such as FMEA, paired with solid analytical and communication skills.
• To ensure the success in project business across the relevant sites, willingness to travel (30-35% to Obernai, Blieskastel, Porcia, and Emmenbrücke) as well as fluent English skills will enable you to carry out your role smoothly. German or Italian could also be helpful.

What we offer?

• Personalized onboarding experience program designed to make your first days smooth
• Opportunities to learn and grow through Hager Group's awarded Hi University. 
• Internal career opportunities, over 25% of our recruitments are through internal mobility

What are the recruitment stages? 

• Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
• You will be invited for a first interview with the hiring manager & the recruiter 
• A second Interview will be then organized with the hiring manager's manager & the HR manager

Our success relies on collective energy. Apply now and power up your future with us!