Customer Service Specialist (m/f/d)
Why join the Sales and Marketing department?
Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience.
In our Sales department, growth is collective: we move forward together, we learn together, and you'll be a key driver. We are shaping tomorrow’s electrical world. You can too, Join us!
As a Customer Service Specialist (m/f/d) you will report to Customer Service Team leader based in La Roca for a permanent contract.
We are looking for a Customer Service Specialist for a permanent position in La Roca del Vallès. In this role, you will be responsible for delivering excellent customer support and promoting a customer-first culture within the organization. You will help ensure smooth, efficient operations and contribute to high customer satisfaction, loyalty, and retention.
You will have the opportunity to implement practical solutions that improve processes, support sustainable practices, and enhance the overall customer experience.
Key Responsibilities
- Monitor order status and proactively communicate updates or delays to customers
- Identify recurring issues and propose improvements to customer service processes
- Build and maintain strong relationships with customers, ensuring a positive experience
- Follow and continuously improve customer service processes, policies, and standards
- Maintain accurate records of customer interactions, service issues, and resolutions
- Collaborate with internal teams to ensure smooth order processing and delivery
- Support performance tracking and reporting to inform operational improvements
- Stay informed about industry trends and customer service best practices
Requirements & Qualifications
- Experience in a customer service role, preferably in logistics or supply chain environments
- Strong focus on delivering exceptional customer support
- Excellent English & Spanish skills (spoken and written)
- Familiarity with CRM software, databases, and ERP systems (SAP experience a plus)
- Strong communication and interpersonal skills with a proactive, customer-first mindset
- Ability to multitask, analyze problems, and provide practical solutions
- Bachelor’s degree in Business Administration or a related field is desirable but not mandatory
What we offer?
- Personalized onboarding experience program designed to make your first days smooth
- Opportunities to learn and grow through Hager Group's awarded Hi University.
- Internal career opportunities, over 25% of our recruitments are through internal mobility
What are the recruitment stages?
- Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
- You will be invited for a first interview with the hiring manager & the recruiter
- A second Interview will be then organized with the N+2 & the HR manager
Our success relies on collective energy. Apply now and power up your future with us!